Skip To Content Skip To Navigation
We’ll be bringing our sites down between 9 PM and 11:30 PM PT to make some necessary updates. Thank you for your patience.

Loyalty Rewards: FAQs


How Loyalty Rewards Works Video

Learn how to earn and redeem Loyalty Points for Preferred Members and get your free birthday gift.

Video Transcript


Choose a FAQ Category below to see a listing of related questions and answers:


PROGRAM INFORMATION

What is the Loyalty Rewards program?
Loyalty Rewards is our way of rewarding loyal Preferred Members and Distributors with free products and other great benefits.

How does the program work?
Place a monthly Loyalty Order of $100+ (excluding shipping & handling and taxes) and let the benefits begin.1 As part of the Shaklee Family, start earning points in the program immediately.

To qualify for the program, you must be a Preferred Member, Distributor, or Business Leader.

What benefits do I receive?
You will receive free products when you redeem your points, but the benefits don't stop there. You will also qualify for a special birthday gift and other exclusive offers throughout the year.

How do I receive my special birthday gift?
New Members and Distributors must wait 30 days from joining to redeem points or receive a free birthday product. If your birthday is updated in your profile, a free birthday product will automatically be added to your order when you place a Loyalty Order of $100 or more during your birthday month. Distributors and above must place the order between the 1st and 15th day of the month. You must be in the Loyalty Rewards program for at least one month prior to your birthday to receive a free birthday product. The birthday gift will be sent to the primary account member only.

Does it cost anything to join Loyalty Rewards?
No. Loyalty Rewards is completely free to Preferred Members, Distributors, and Business Leaders. You are automatically enrolled when you place a monthly Loyalty Order of $100 or more.1

What are the rules of the program?
View a full list of our rules here.

Back to top



EARNING POINTS

How can I earn points?
Keep living healthy and earn more rewards. Each month, you will receive a percentage of what you spend on your consecutive Loyalty Orders back in points.

Members can set up a Loyalty Order for any day of the month. Distributor or above? Make sure you place your qualifying order between the 1st and 15th of the month to earn points. Distributors and above can also earn up to 25 Rewards points per month based on dollars spent on shipping. Loyalty Rewards points apply to the first $500 in qualifying orders, with a maximum of 75 eligible points earned each month.

How are points calculated?
Consistent Loyalty Orders of $100 or more earn more points.1 During months 1–3, earn 5% back in points on your Loyalty Order of $100 or more.1 If you keep your Loyalty Order in place during months 4–6, earn 10% of your order back in points. For consistent Loyalty Orders from months 7 and beyond, earn 15% of your order back in points. Loyalty Orders must be consecutive. If a month is missed, you will drop back to earning 5% and no points will be earned for that month. If no order is placed in any given month, you will forfeit the points in your balance.

How much are points worth?
One point is worth $1. If you earn 100 points, you can redeem the points for $100 worth of products. You must have enough points in your balance to redeem for a Shaklee product.

Do all my purchases count toward my points?
All Loyalty Orders of $100 or more will count toward your points.1

Can I lose my points?
If you do not have a Loyalty Order or standard order of at least $1 in each calendar month, you will lose your Loyalty Rewards points. Distributors and above must place their order between the 1st and 15th of the month.

Can Distributors and Business Leaders lose their Shipping Rewards points?
No monthly minimum order is required to keep Distributor Shipping Rewards points, but make sure to place a monthly order between the 1st and 15th of the month to keep your Loyalty Rewards points. 

Do points expire?
Points expire one year from the date earned, regardless of whether they were earned through Loyalty Orders or via Distributor Shipping Rewards.2

How do I know if I have points expiring?
You will receive an email letting you know points are expiring so you can redeem for the Shaklee products you love before the points are gone. Expiring points will also show in your profile.

What happens to my points when I return an item for which I redeemed points?
The points will not be returned to your account.

What happens if I return an item from my Loyalty Order on which I earned points?
The points earned for that returned item will be removed from your account.

I don't think my point balance is correct. What should I do?
Please contact customer service at 1-800-SHAKLEE (1-800-742-5533) or customercare@shaklee.com and we'll be happy to help.

Is there a maximum number of points I can earn?
Loyalty points apply to the first $500 in qualifying orders each month. Distributors can also earn up to 25 points per month for a Loyalty Order and standard shipping costs.

Back to top



ENROLLMENT

How do I join Loyalty Rewards?
Place and maintain a monthly Loyalty Order of $100 or more and you will automatically be enrolled in Loyalty Rewards.1 Members can place an order any day of the month. Distributors and above must place an order between the 1st and 15th of the month. And the best part of your Loyalty Order is that you never run out of the products you love. You need to be a Preferred Member, Distributor, or Business Leader to take part in the program.

How do I create a Loyalty Order?
You will have the option of placing items on a recurring Loyalty Order once you are in your cart. Members and Distributors can also create Loyalty Orders from the Manage Loyalty Orders page in your profile.

What happens if I miss a Loyalty Order in a month?
If you don't place a Loyalty Order in each month, you drop back to the 5% level of points, just like when you started the program, and you do not earn points for that month.

Can I lose my points?
If you do not have a Loyalty Order or standard order at all for the month, you will lose your points.

Are there membership levels in the program?
There are no membership levels in the program. However, the percentage of points you earn increases at month 4 and month 7, so you are rewarded for your consistent loyalty.

Back to top



REDEEMING POINTS

How do I redeem my points?
You can start redeeming points in 2020. You can redeem a maximum of 100 Rewards points per order. In your cart, click the option to redeem points. You must have enough points to redeem for the entire product at your price tier (exclusive of shipping & handling and applicable taxes). For example, if you order a product that costs $49.95, you need to have 49.95 points in your account. Loyalty Rewards and Distributor Shipping Rewards can be combined when redeeming points on eligible orders.

Is there a charge to redeem my points?
No, redeeming points is free, but a minimum Loyalty Order or standard order of $100 is required at the time you redeem your points. Keep in mind that shipping & handling may apply.

Can I use my points with other discounts?
Yes, points can be combined with other discounts unless otherwise noted.

What items do not qualify for point redemption?
Points can be redeemed on most Shaklee products. Some exclusions apply, such as business tools, Shaklee Style, Shaklee Cares®, join kits, accessories, and Shaklee products with a promotional discount.

Are my points transferable to a friend or family member?
No, points are nontransferable, so redeem on something special just for you.

Do I need to place a minimum order when I redeem my points?
Yes, a minimum Loyalty Order or standard order of $100 or more is required to redeem points. You can only use points on an order if you have enough points in your balance.

Do the products that are redeemed with points have point value (PV)?
There is no PV on any product redeemed with points from Loyalty Rewards.


Back to top



1Minimum Loyalty Order of $150 is required for participants living in Canada.

2See separate rules for Canada.