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Loyalty Rewards: FAQs


Choose a FAQ Category below to see a listing of related questions and answers:


PROGRAM INFORMATION

What is the Loyalty Rewards program?
Loyalty Rewards is our way of rewarding loyal Preferred Members and Distributors with free products and other great benefits.

How does the program work?
Place a monthly Autoship order of $100+ (excluding shipping & handling and taxes) and let the benefits begin.1 As part of the Shaklee Family, start earning points in the program immediately.

To qualify for the program, you must be a Preferred Member, Distributor, or Business Leader.

What benefits do I receive?
You will receive free products when you redeem your points, but the benefits don't stop there. You will also qualify for a special birthday gift and other exclusive offers throughout the year.

How do I receive my special birthday gift?
A free birthday product will automatically be added to your order when you place an Autoship order of $100 or more during your birthday month (starting as early as the month after you join Shaklee).2 You must be in the Loyalty Rewards program for at least one month prior to your birthday to receive a free birthday product. Birthday gift will be sent to the primary account member only.

Does it cost anything to join Loyalty Rewards?
Loyalty Rewards is completely free to Preferred Members, Distributors, and Business Leaders. You are automatically enrolled when you place a monthly Autoship order of $100 or more.1

What are the rules of the program?
View a full list of our rules here.

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EARNING POINTS

How can I earn points?
Keep living healthy and earn more rewards. Each month, you will receive a percentage of what you spend on your consecutive Autoship orders back in points.

Distributor or above? Make sure you place your qualifying order between the 1st and 15th of the month to earn points. Distributors and above can also earn points on shipping.

How are points calculated?
Consistent Autoship orders of $100 or more earn more points.1 During months 1–3, earn 5% back in points on your Autoship order of $100 or more.1 If you keep your Autoship order in place during months 4–6, earn 10% of your order back in points. For consistent Autoship orders from months 7 and beyond, earn 15% of your order back in points. Autoship orders must be consecutive. If a month is missed, you will drop back to earning 5% and no points will be earned for that month. If no order is placed in any given month, you will forfeit the points in your balance.

How much are points worth?
One point is worth $1. If you earn 100 points, you can redeem the points for $100 worth of products. You must have enough points in your balance to redeem for a Shaklee product.

Do all my purchases count toward my points?
All Autoship orders of $100 or more will count toward your points.1

Can I lose my points?
If you do not have an Autoship or standard order of at least $1 in each calendar month, you will lose your points.

Do points expire?
Points expire one year from the date earned.3

How do I know if I have points expiring?
You will receive an email letting you know points are expiring so you can redeem for the Shaklee products you love before the points are gone. Expiring points will also show in your profile.

What happens to my points when I return an item for which I redeemed points?
The points will not be returned to your account.

What happens if I return an item from my Autoship order on which I earned points?
The points earned for that returned item will be removed from your account.

I don't think my point balance is correct. What should I do?
Please contact customer service at 1-800-SHAKLEE (1-800-742-5533) or customercare@shaklee.com and we'll be happy to help.

Is there a maximum number of points I can earn?
Loyalty points apply to the first $1,000 in qualifying orders each month. Distributors can also earn up to 50 points per month for Autoship and standard shipping costs.

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ENROLLMENT

How do I join Loyalty Rewards?
Place and maintain a monthly Autoship order of $100 or more and you will automatically be enrolled in Loyalty Rewards.1 And the best part of your Autoship order is that you never run out of the products you love.
You need to be a Preferred Member, Distributor, or Business Leader to take part in the program.

How do I create an Autoship order?
You will have the option of placing items on Autoship once you are in your cart. Members and Distributors can also create Autoship orders from the Manage Autoship page in your profile.

What happens if I miss a month of Autoship?
If you miss a month of Autoship, you drop back to the 5% level of points, just like when you started the program, and you do not earn points for that month.

Can I lose my points?
If you do not have an Autoship or standard order at all for the month, you will lose your points.

Are there membership levels in the program?
There are no membership levels in the program. However, the percentage of points you earn increases at month 4 and month 7 so you are rewarded for your consistent loyalty.

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REDEEMING POINTS

How do I redeem my points?
You can start redeeming points in 2020. In your cart, click the option to redeem points. You must have enough points to redeem for the entire product. For example, if you order a product that costs $49.95, you need to have 49.95 points in your account.

Is there a charge to redeem my points?
No, redeeming points is free, but a minimum Autoship or standard order of $100 is required at the time you redeem your points.2 Keep in mind that shipping & handling may apply.

Can I use my points with other discounts?
Yes, points can be combined with other discounts unless otherwise noted.

What items do not qualify for point redemption?
Points can be redeemed on most Shaklee products. Some exclusions apply, such as business tools, Shaklee Style, Shaklee Cares®, join kits, and accessories.

Are my points transferable to a friend or family member?
No, points are nontransferable, so redeem on something special just for you.

Do I need to place a minimum order when I redeem my points?
Yes, a minimum Autoship or standard order of $100 or more is required to redeem points.2 You can only use points on an order if you have enough points in your balance.

Do the products that are redeemed with points have PV?
There is no PV on any product that is purchased with points from Loyalty Rewards.


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1Minimum Autoship order of $150 is required for participants living in Canada.

2Minimum order of $150 is required to redeem for participants living in Canada.

3See separate rule for Ontario, Canada.