Last updated December 10, 2020
Shaklee Corporation ("Shaklee," "we," or "our") recognizes the importance of protecting the privacy of information we collect from you. Shaklee Corporation is committed to respecting your privacy and protecting your personal information.
WHAT INFORMATION DO WE COLLECT?
Depending on how you interact with Shaklee Corporation, we may collect from you various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another, and store them together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services. Shaklee Corporation uses such information for all legal purposes and to provide products and services to you.
Personal contact information
Shaklee Corporation collects personally identifiable information such as your name, mailing address, email, and telephone numbers (home, cell, etc.) entered on Shaklee Corporation's websites or provided directly to Shaklee Corporation. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a Shaklee product to a friend). We typically collect personal contact information for registration activities, product orders, customer service, contests and promotions, and customer feedback.
This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), check or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made online, by phone, or via catalogue). If you create an account with us, your payment information (along with your order history and other related preferences) may be stored under your account. To review or edit this information, go to the relevant "My Profile" section of our site or contact Customer Service.
This includes any information that describes your demographic. Examples may include your date of birth, age or age range, gender, general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, income information, or lifestyle information. We typically collect demographic information for registration activities contests and promotions, and customer surveys. For demographic information associated with your profile on a third party social network (e.g., Facebook®), see separate paragraph on "Social network info" below. Demographic information may also be used to personalize your experience on our websites. Aggregate information that cannot identify you may be used and disclosed for general business analysis.
Technical computer information
This includes any information about the computer system or other technological device that you may be using to access one of our websites or applications. We typically collect this information through the use of automated technologies such as cookies and web beacons. Examples of technical computer information may include your computer's IP address, operating system type, and web browser type. If you access a Shaklee website or application via a mobile device such as a smartphone, the collected information may also include your phone's unique device ID, location, and other similar mobile device data. Technical computer information is not typically associated with your personal contact information.
Website usage information
This includes information about how you use and navigate our websites, emails, and applications, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with a Shaklee site or application (e.g., date and time of visit, which site you came from, etc.). This information is captured using automated technologies such as cookies and web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). Website usage information may be associated with your personal contact information.
This includes information that you voluntarily share with us about your experience in using our products and services, including our websites. Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.
This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our websites, including one of our Facebook pages, other social media pages, or applications. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content for contests and promotions, website community features, engagement, and third party social networking.
Social network information
This refers to any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples may include your basic account information (e.g., name, email address, profile picture, gender, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with its application developers. For example, we may receive your social network information (or parts of it) when you download or interact with a Shaklee application on a social networking site (such as Facebook) or use a third party social networking feature that is integrated within a Shaklee site (such as Facebook Connect). To learn more about how your social network information may be obtained by Shaklee (or other application developers), please visit the website of the relevant third party social network.
Other information (depending on context)
This refers to any other information that we might need to collect for the specific Shaklee form, feature, or other service you are using or requesting. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see the Section "How do we use your information?" for more specific examples.
In order for us to help you build your personalized nutrition recommendations, you will be asked to provide us with some information about your health and wellness, including but not limited to, your short-term and long-term health goals, your diet, your lifestyle, your views about health/wellness, and medical conditions that you have experienced or that exist in your family (collectively, the "Wellness Information").
HOW DO WE COLLECT YOUR INFORMATION?
We may collect information from you through a variety of online or offline sources, which are described in more detail below. In some instances, we may combine information collected from one source (e.g., a Shaklee website) with information collected from another source (e.g., a Shaklee event or party). We do this to get a more complete view of our members and distributors, which, in turn, allows us to serve you better and with more personalization. Also note that not all of the methods listed below may be relevant to you.
Shaklee websites and applications
Please note that some of our non-U.S. websites or applications may post their own privacy policies which are separate from this one. If they post separate policies, those policies will apply instead of this one.
Call center and pick-up center orders.
We may collect information from you at an authorized pick-up center or through our call centers, such as when you place an order over the phone.
Text messaging programs
We may collect information from you through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised at one of our Distributor events or on one of our websites or applications. If you choose to participate in one of these programs, information about your physical location may be collected and used for marketing purposes.
We may collect information from you if you correspond with us via email. For example, if you send an email to customer service or use our "Email Shaklee" feature, we may obtain certain information about you (such as your contact email address).
Occasionally, we may obtain information about you from other sources. For example, we may hire a third-party data aggregator to provide us additional information about our existing customers (this is known as "data appending"). We may also receive information from a third-party co-sponsor whom we may partner with to run a one-time promotion or giveaway.
HOW DO WE USE YOUR INFORMATION?
The following describes the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Please note, however, that not all of the uses listed below may be relevant to you.
We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase, this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information to allow for easier checkout on future purchases.
We may use your information to maintain your accounts with us (including administering any benefits associated with such accounts). This typically involves the use of any information originally collected to set up your account (e.g., personal contact info, payment info, account login info, demographic info, etc.).
Provide Member and Distributor services
We may collect and use your information to provide you Member and Distributor service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.). This may also include:
- Creating and managing your accounts
- Processing Shaklee applications
- Developing downline genealogy reports
- Personalizing product recommendations
We may use your information to provide you with Shaklee product recommendations and offers that are tailored to your interests. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases), information provided through personalized nutrition offerings and certain demographic information.
Website personalization and convenience
Contests and promotions
We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Due to the customer-generated component, some promotions will be run on third party social networks such as Facebook (e.g., on our Facebook fan page or application). To comply with sweepstakes laws, we may publish or share limited information about the winners of a particular promotion.
Third party social networking
We may collect and use your information so we can allow you to interact with online social networking features provided by third party companies such as Facebook. These tools, some of which are embedded directly into our sites, include features such as "Facebook Connect," "Facebook Share," and "Facebook Like." By offering you these tools, we may be able to (i) obtain certain information about you from your profile on the third party social network (see separate paragraph on "Social network information")and (ii) post to your profile on that social network certain content or activities that you view or interact with on our sites (such as articles, Health Science links, stories, etc.). This exchange of information only occurs when you take some kind of explicit action to permit the sharing (such as clicking on the relevant Facebook feature and creating or logging in to your Facebook account). You can learn more about how these features work by visiting the website of the relevant third party social network.
Other general purposes (e.g., website security, internal research)
We may collect and use your information for other general business purposes, such as to comply with applicable laws and regulatory requirements, to enforce our Terms and Conditions, to maintain the day-to-day operation and security of our websites and applications, and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and customer feedback.
You can learn more about cookies and how they work at www.allaboutcookies.org or www.youronlinechoices.eu. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our websites, such as online ordering.
To opt out from third party cookies that are used for advertising purposes, you can do so on the NAI website at http://www.networkadvertising.org/managing/opt_out.asp.
WITH WHOM DO WE SHARE YOUR INFORMATION?
We may share your information with certain individuals, Shaklee distributors, companies, or in the situations described below. We do not rent or sell your information to third party companies.
Third party service providers
We use third party service providers to help us operate our business or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, mailing products or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they've been hired to do, and for no other purpose. They're also required to keep your information confidential and secure.
Shaklee Independent Distributors
Purchases of Shaklee products through our websites are credited to a Shaklee Independent Distributor, who is available to provide service, information and/or guidance in taking advantage of the benefits of membership in Shaklee. With your acknowledgement, information you provide to us will also be provided to the Shaklee Independent Distributor to whom your purchase has been assigned in order to facilitate that experience, and may be retained by them as part of their records. If you utilize any personalized health or wellness questionnaires, this information would include your individual responses and the related results, as well as the goals you identify. No individual questionnaire responses or results will be shared with a Shaklee Independent Distributor unless you expressly opt in to such disclosure prior to submitting your questionnaire.
If you are a Shaklee Independent Distributor, we may disclose certain personal information such as your contact information to customers seeking a Shaklee Independent Distributor or to other Shaklee Independent Distributors such as your upline Business Leader.
If you are a Shaklee Member, we may disclose certain personal information such as your contact information to your sponsor or Business Leader of record.
Disclosures under special circumstances
We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety of any person, or as otherwise required by law. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive.
HOW DO WE PROTECT YOUR INFORMATION?
We use a variety of standard methods (described below) to keep customer information confidential and secure. Please note, however, that these protections do not apply to any information you choose to share in public areas such as our website community features or other social areas.
SECURE OPERATING ENVIRONMENTS
The security of your data is very important to Shaklee. We have implemented appropriate security measures preventing your information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We only allow authorized employees and agents/contractors to access on a need-to-know basis. However, you should know that no web site operator, including Shaklee, can fully eliminate security risks associated with personal information. While Shaklee has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via email cannot be guaranteed.
ENCRYPTION FOR PAYMENT INFO
We use industry-standard encryption to provide greater protection for sensitive financial information, such as your credit card information or other payment information, when such information is sent to us over the web. For example, encryption is used when you make payments through our online store, as well as if you choose to have your payment information stored with us for future online purchases.
OTHER SECURITY MEASURES
In addition to the methods above, we may take other measures to protect your information, depending on the sensitivity of the data and other considerations (such as how the information is collected and where it is stored). These measures may include (among other things) additional access restrictions, password requirements, and physical protections (e.g., secure data centers, etc.).
Measures you can take
It is also important for you to play a role in keeping your information safe. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy features or controls we may provide you in our website community areas.
YOUR CALIFORNIA PRIVACY RIGHTS - CALIFORNIA CONSUMER PRIVACY ACT ("CCPA")
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act ("CCPA"), you have the following rights with respect to that information.
- The right to know what personal information we have collected and sold about you during the preceding 12 months.
- The right to request that we delete any personal information we have collected about you.
The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and shared such personal information in the preceding 12 months.
Category of Personal Information Collected
Source of Information
Purpose for Collection
Categories of Recipients
Contact information: such as your name, address, email address, telephone numbers, or other contact information
To communicate with you, to send you catalogs, information, newsletters, promotional materials and other offerings from us or on behalf of our partners and affiliates, to offer a sweepstakes, contest or other promotion, when you contact us, when you request customer service or support, to complete your registration on our Site, to administer your account with us, and to provide you with offers that may be of interest to you – we collect this information also at time of order in order to fulfill it
Our service providers, and our co-marketing partners, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you
Loyalty information: your loyalty account number, birthday, gender, age, purchase history and information on rewards or other benefits
From you and from our loyalty service provider
To administer your loyalty account and provide you with offers that may be of interest to you
Our service providers who administer our loyalty program, and our co-marketing partners
Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, and any communications we have received about your order or purchase
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you
Our service providers who process, fulfill and ship orders
Other delivery information: name and address of recipient for delivery, if different from customer's
To deliver to the person at the address which you have requested
Our service providers who process, fulfill and ship orders
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address we also except EFT. All credit and debit info is tokenized and not stored
From you and your payment card issuer
To check that the right person is using the right card or account, meets the requirements of the card brands or account issuers, and to make sure we are paid for what you buy
Our service providers who process payments for us and who are contractually required to comply with laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards
Information you provide about a third party: if you send someone else a communication from the Site, we may collect information, such as that person's name, telephone number, email, and/or shipping address
To deliver to or communicate with the person at the address which you have requested
Our service providers, and our co-marketing partners
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives
To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves
Our service providers who help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law
Preference information: your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited or ways that you interact with our Site
From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from us or others, promotions and advertising on the Site or App, through other third party sites or apps, via email, text messages, or App push notifications that are offered by us or others that might be of interest to you
Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Site, an App or elsewhere
Communications: communications we have with you. Please note that we record calls to our customer service team.
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience
Our service providers who assist us with customer service
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details
From you and your social media account provider
To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners
Our service providers who administer surveys and promotions, and our co-marketing partners
Personalization: your journey online and how you use our Site and App, whether and when you open our marketing emails and respond to our advertisements
From you, from our Site or App technology's interaction with your browser or devices and cookies tracking the pages you visit
To improve our Site, products and services, customer service, and customer shopping experience
Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Site, an App or elsewhere
Device information: IP address, internet provider, operating system and browser used, type of device (such as laptop or smart phone), device cookie settings and other device details (such as MAC address and geolocation), if you use our App and permit it to obtain your precise geolocation
From you and from our website or app technology's interaction with your browser or devices
To make sure our website and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you
We also will use this information to protect the security and integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Site, an App or elsewhere
Information automatically collected from your browser: when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App
From you and from our website or app technology's interaction with your browser or devices
We will use this information in an aggregated non-specific format for analytical and demographic purposes
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Site, an App or elsewhere
Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior
From crime and fraud prevention agencies, from you, witnesses, and from the police
To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
To exercise your rights under the CCPA, please write to us or visit us at https://go.shaklee.com/data-subject-rights-request/ to make a formal request under CCPA.
You may also designate an authorized agent to make a request to know, request for deletion, or a request to opt out of the sale of your personal information, by visiting our website at https://go.shaklee.com/data-subject-rights-request/.
When you exercise these rights and submit a request to us, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required information when completing the online request form or making a request through the above-listed toll-free number. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match that information with information that we currently maintain to verify your identity and your relationship with us.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
We will not sell your personal information.
OTHER IMPORTANT INFORMATION
This section provides additional policy information that is important for you to know or that we may be required to tell you by law
Your information may be transferred outside your home country
We do not collect information from children
We do not solicit or collect any type of information from a person known to be under the age of 13. If we discover that we have accidentally collected information from a child, we will remove that information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).
Minors under 18 years of age may have personal information that they have provided to Shaklee through the Websites deleted by sending an email to Privacy@Shaklee.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Response to "Do Not Track" signals
ome Internet browsers include the ability to transmit "Do Not Track" signals. Since uniform standards for "Do Not Track" signals have not yet been adopted, Shaklee does not process or respond to "Do Not Track" signals.
Shaklee Corporation makes public forums, such as chat rooms, message boards, Twitter®, or Facebook ("Public Forums"), available to you. Shaklee Corporation asks that you use appropriate caution in disclosing personal information in Public Forums since information disclosed in these areas becomes public information. The privacy provisions herein shall not apply to any personal information submitted via any of the Public Forums.
We are not responsible for third party sites/features
Our websites and applications may provide links to, or features from, other third party sites (such as third party social networks) that we do not own or control. If you click on such links or use such features, you do so at your own risk. We are not responsible for the content or practices of any third party site, application, or feature.
OPTING OUT OR MODIFICATIONS
If you prefer not to receive email messages, text messages or other communications from Shaklee Corporation about new products, promotions or events, you may opt out at any time from receiving such messages by following the "unsubscribe" instructions in such email or text message you received.
If you registered with our website, you will be able to review, modify, update, or remove certain information in your account profile page. Changes may not be effective immediately. We will endeavor to comply with your request as soon as reasonably possible. However, we may need to retain certain information for record-keeping purposes. We are not responsible for removing information in a third party's database or records (including our Service Providers and Shaklee Independent Distributors) with whom we have already shared your information.
You may also opt out or modify your account information at any time by sending us an email to firstname.lastname@example.org
Shaklee Corporation reserves the right to make changes to this Policy. In the event we make a material change to this Policy, it will be posted here. We encourage you to check this page regularly since your continued use of the Shaklee websites after any changes will be deemed to constitute your acceptance of such changes.
Shaklee Corporation – Attn: Legal Department
4747 Willow Road
Pleasanton, CA 94588
or email us: Privacy@Shaklee.com